I guarantee my unemployment compensation ebook to arrive in good condition.  If you are not able to recover the ebook from your email, the product will be mailed through the U. S. Postal Service free of charge.  There is no money-back guarantee on readable products.  A replacement is the only guarantee, as I have no control over how the information is used.

I cannot guarantee that the service I provide when you request further help in forming strategies will actually work.  I have no control over how it is used or presented to the referee/judge nor how that person will rule on it.  Services are rendered immediately after purchase so refunds are not possible and there is no product to return.

Effective January 1, 2011 all refunds are subject to a five (5) percent refund fee to recapture costs incurred in the order process.  Refunds will only be issued when the customer errs and submits more than one order for the same product.